Easily scheduled an appointment online. Even though they were busy, they diagnosed the AC issue by early afternoon, and called me at work to explain the issues. The next morning my car was ready. They didn't try to upsell me on any additional repairs (e.g., small oil leak) that I'm sure exist my 22 year old SUV. The price seemed reasonable and the timeline was quick. Now I won't be burning up in my car this summer!